how to build customer trust and loyalty
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Do not underestimate what trust can do for your brand—especially when 83% of buyer say they would happily recommend a brand to others if they trusted it and 82% will continue to use that brand frequently. While trust helps make positive word-of-mouth, it also creates buyer loyalty, and that can help your company grow very as answer buyer spend around 31% more than new buyer . buyer trust and loyalty go hand in hand and are both crucial point in a brand’s long-term success.
But how does a agency get to the point where buyer trust them enough to vouch for their result and kindness ? While it’s not something that can be done overnight, there are applied steps that can help pave the way towards this goal.
How to build customer trust and loyalty?
Mr. Pakau crash big time (our condolences), but at least we can learn from the mistakes he made. The 3 key member to making up trust among buyer are:
Neatness
Consistency
Transparency
Neatness
Mr. Pakau’s agency lacked neatness. Neatness here relates to one’s deeded . If you’re thinking of building a brand name by selling fake or duplicate result then you’re actually wrong. Mr. Pakau funds less case in the laptop’s body parts and promised buyer that all the time he has put into his laptop is 100% genuine. And here he got to taste the acidity of lacking grace .
Consistency
Be in line with whatever you do. That’s what design your brand. No matter how weird or odd is the concept after your company , your in line will be maker its signal image in buyers mind.
For example , Old Spice has created its badass image on Twitter by tweeting weird yet funny tweets. But that’s what public like.
Transparency
clarity in company and buyer even matters the most. The more public are aware of your company , the more they will be likely to convert. Don’t keep any unknown or hidden state .
Express your company and its concept as it is. Public error are all the time bad for a company . clarity will be keep their minds to have such things or from sow rumors.
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