TRAI report: BSNL's voice call quality is better than Geo, Airtel, and Vodafone; Geo's calling worst while traveling
Based on user feedback, BSNL ranks first in terms of voice call quality.
According to the data updated as of November 5, 2014 users gave BSNL a 3.4 out of 5 star rating.
Along with Reliance Jio, the country's largest telecom company, Airtel and Vodafone-Idea lag behind BSNL in terms of voice call quality. According to a report by the Telecom Regulatory Authority of India (TRAI), BSNL is the best in terms of voice quality. This report is based on user feedback received on TRAI's MyCall app.
Based on the feedback received from users, BSNL is number one in terms of voice quality. While both Geo and Vodafone are in second place. Airtel is in third place. That is, all these companies that provide high speed data to customers have failed in terms of voice quality.
Rating based on voice sample
According to data updated from the TRAI website as of November 5, BSNL was given a 3.4 out of 5 star rating by 2014 users. Reliance Jio and Vodafone received a 3.3 star rating. However, Geo received 10,292 users and Vodafone received a rating based on 3,408 samples. Airtel received a 3.0 star rating based on 9,520 samples. Idea received a 2.9 star rating based on 977 samples.
Geo worst while traveling
The data showed differences between call quality during indoor, outdoor and traveling. BSNL users have given the highest rating to the voice quality they get while traveling. In terms of traveling call quality, BSNL has a rating of 4.4, Airtel 3.3 and Geo 3.2. This data is based on information obtained by users in all states.
Based on the samples received from the users, it was clear that only 60 per cent of the users were happy with the call quality, while 26 per cent of the calls had poor voice quality and 14 per cent dropped.
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